Delivery Policy
Everything you need to know about shipping costs, handling time, transit time, and what happens if something goes wrong.
1Introduction
At BuySell.net.au, we are committed to delivering your orders reliably and transparently. This Delivery Policy covers all purchases made on our website and is designed to comply with Google Merchant Center shipping policy requirements and applicable Australian Consumer Law.
Your total delivery window is made up of two distinct phases. Understanding the difference helps set accurate expectations:
2Shipping Methods & Cost
We use reputable Australian carriers including Australia Post and partner couriers. Carrier selection depends on your location and product type. Full carrier details are included in your dispatch confirmation email.
3Handling Time Phase 1 of 2
Handling time is the period between when your order is placed and when it is physically dispatched from our warehouse. It covers order verification, payment confirmation, picking, packing, and handover to the carrier.
| Scenario | Handling Time | Dispatched By |
|---|---|---|
| Order placed before 12:00 PM AEST on a business day | 0–1 business day (same day) | Same business day |
| Order placed after 12:00 PM AEST on a business day | 1 business day | Next business day |
| Order placed on a weekend or public holiday | 1–2 business days | Next or following business day |
4Transit Time by State Phase 2 of 2
Transit time is the time your parcel spends in the carrier's delivery network — from dispatch at our warehouse to arrival at your address. This is separate from and in addition to handling time, and varies by your state or territory.
| State / Territory | Handling Time | Transit Time | Total Est. Delivery |
|---|---|---|---|
| 🗺 New South Wales (NSW) | 1–2 business days | 1–3 business days | 2–5 business days |
| 🗺 Victoria (VIC) | 1–2 business days | 1–3 business days | 2–5 business days |
| 🗺 Australian Capital Territory (ACT) | 1–2 business days | 1–3 business days | 2–5 business days |
| 🗺 Queensland (QLD) | 1–2 business days | 2–4 business days | 3–6 business days |
| 🗺 South Australia (SA) | 1–2 business days | 2–4 business days | 3–6 business days |
| 🗺 Western Australia (WA) | 1–2 business days | 3–6 business days | 4–8 business days |
| 🗺 Tasmania (TAS) | 1–2 business days | 3–6 business days | 4–8 business days |
| 🗺 Northern Territory (NT) | 1–2 business days | 3–6 business days | 4–8 business days |
5How Your Total Delivery Window Is Calculated
Your estimated delivery date = Handling Time + Transit Time, counted from the date of order placement.
6Order Processing & Cut-Off Time
The order cut-off time determines whether handling begins the same day or the next business day.
- Orders placed before 12:00 PM AEST on a business day: dispatched the same day.
- Orders placed after 12:00 PM AEST: processed on the next business day.
- Orders placed on weekends or public holidays: processed on the next business day.
- Dispatch confirmation with tracking number is emailed within 2 business days of dispatch.
7Shipping Address
Please ensure your shipping address is accurate and complete before finalising your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
8Order Tracking
After dispatch, you will receive an email with your tracking number and carrier details. Use this to monitor your parcel status on the carrier's website.
9Shipping Restrictions
We currently ship to Australian addresses only. We do not offer international shipping at this time.
- Deliveries to PO Boxes are accepted where supported by the carrier.
- Orders with international shipping addresses will not be fulfilled and a full refund will be issued.
- Remote and rural addresses may experience transit times toward the upper end of the state estimates.
10Delays & Circumstances Outside Our Control
While we strive to dispatch all orders within 1–2 business days and meet carrier transit estimates, certain factors may cause delays:
- Severe weather events or natural disasters
- Carrier network disruptions or strikes
- Incorrect or incomplete shipping address provided by customer
- Public holidays (not counted as business days)
- High-volume periods (e.g., sales events, Christmas)
11Lost or Damaged Items
If your order is marked as delivered but not received, or arrives damaged, please contact us within 7 days of the expected delivery date with the following:
- Your order number
- A description of the issue
- Clear photos of any damaged item and packaging
- Screenshot of tracking status (if marked delivered but not received)
We will investigate and, where confirmed, offer a replacement or full refund depending on product availability. Resolution is typically provided within 5–7 business days of your report.
12Returns & Refunds
This Delivery Policy covers shipping and delivery matters only. For information on returns, refunds, and exchanges, please refer to our dedicated policy:
13Contact Us
Our team is available Monday to Friday, 9:00 AM – 5:00 PM AEST.
14Policy Changes
We may update this Delivery Policy from time to time to reflect changes in our operations, carrier arrangements, or regulatory requirements. Updates will be published on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.